YOUR QUESTION'S ANSWERED
Frequently Asked Question's
What we do and don't collect
Whilst this list is not definitive, we can remove the following: Bulky waste such as sofas, armchairs, beds, divans, tables, chairs, cupboards, desks, Electrical waste (WEEE) such as lamps, bulbs, microwaves, ovens, cookers, computers, hair dryers, toasters.
There are some waste streams we cannot ordinarily remove due to health and safety or compliance, but if you contact us first we can usually provide a bespoke solution.
Where we collect from
Whilst this list is not definitive, we can remove the following: Indoors including upstairs, Outside including gardens.
Preparing your rubbish for removal
We would prefer the waste to be outside on the kerbside/ drive ready to collect however we do understand that it is not always possible. Let us know if we need to collect your rubbish from inside, upstairs, outside, we will go into most locations, as long as it is safe to access. If you’re not going to be in you may want to move it outside or somewhere we can access it.
Generally it does not need to be bagged, we are happy to do a bit of running around to gather it all up. If waste is strewn in very small quantities over a large area you may want to consider bagging this waste to ensure we remove it all and to ensure there are no additional charges.
We’re happy to collect your rubbish from multiple locations on your premises including across several rooms, so there is no need to put it all in one location. It can be helpful when the waste is clearly separated or in one place, particularly if someone else is showing us what to remove, and also to help if we are providing a quote. It can also make the clearance go a little faster and reduce disruption, but it is certainly not a requirement.
Estimating and quoting
We charge based on the volume of waste we collect, which is estimated, and a fixed quote is provided before we undertake the work. Which means heavy and dense waste such as bricks, rubble, and soil could cost more and it could be worth us ordering a skip for you as it may be more suitable for large amounts.
We would prefer the waste to be outside on the kerbside/ drive ready to collect however we do understand that it is not always possible. Let us know if we need to collect your rubbish from inside, upstairs, outside, we will go into most locations, as long as it is safe to access. If you’re not going to be in you may want to move it outside or somewhere we can access it.
Bulky waste is typically around 50-60kg’s per cubic yard whilst heavy and dense waste could weigh as much as 1 tonne for a single cubic yard. For this reason we will always ask whether you have any heavy and dense waste such as bricks, rubble and soil, as this may impact the cost or mean we recommend a skip hire service instead (which we can supply). As a guide bricks weigh around 2kg each, a rubble sack usually weighs around 20-30kg and a tonne bag full of heavy and dense waste can be anywhere from 350kg – 1000kg. As long as you don’t have anything dramatically heavy weight will not be an issue and not usually something to consider from a cost perspective. If wish to be
charged by precise weight we can provision this service and would charge off a calibrated weighbridge, but this would be a bespoke service booked separately with minimum charges.
We’re happy to collect your rubbish from multiple locations on your premises including across several rooms, so there is no need to put it all in one location. It can be helpful when the waste is clearly separated or in one place, particularly if someone else is showing us what to remove, and also to help if we are providing a quote. It can also make the clearance go a little faster and reduce disruption, but it is certainly not a requirement.
Bookings
Bookings can be made online 24/7 or over the telephone, 7 days a week.
You can prepay for your waste online or over the telephone at the time of booking. This can save time when our team arrives to collect the waste and can be useful if you are not going to be in but the waste is accessible.
You can prepay for your waste online, bank transfer or over the telephone at the time of booking. Our drivers do not collect or carry cash. This can save time when our team arrives to collect the waste and can be useful if you are not going to be in but the waste is accessible.
We only charge for what we have removed. If there is extra waste we will re-quote and take an extra payment or we can collect just what was originally booked in. We’re usually able to collect more rubbish on the day so if you do have some more items to add we will still get it all cleared. If you have prepaid for a collection and we end up collecting less we will reduce the cost down and provide a refund for the difference.
Bookings can usually be cancelled until we are on our way. Upon cancellation we will advise you of your refund were applicable, which can take up to 5 working days to appear in your account.
Our prices are all fixed based off the amount of waste we collect. We also offer fixed prices for specific collections types such as sofa removal. Fixed price jobs such as sofa removal are usually prepaid, as the final cost is known.
We do offer all day arrival, AM, PM and 2 hour time slots. All day helps us to plan the most economical and environmentally friendly route. There can be some variation on the day as sometimes jobs can end up taking a little longer than expected.
Bookings can be changed and updated whenever you like. You can call or email us to make a change. We can usually accommodate most changes.
Arrival
When we are on the way you will receive an SMS which will tell you the estimated arrival time. We can also give you a call when we are on the way or if you need more notice we can usually accommodate this.
We used a mixed fleet. These include our aluminium chassis luton style vehicles which are perfect for home and business waste, to our fleet of cage tippers which are ideal for construction waste. We also have some sprinter style vans which can be useful when there is low access. In reality we could send any of our vehicles, and as we charge primarily off volume, as agreed up front, and not ‘full loads’, it won’t have any impact on the cost of the service.
The customer is responsible for ensuring we have somewhere safe and reasonable to park. It does not have to be off road but if we do need to park on the road and have to pay for parking we will ask the customer to cover this
There are not usually any extra charges for collecting your waste due to the location. There are however some exceptions which may increase the cost, including: parking restrictions preventing easy access to the waste and the team having to park much further away, high rise buildings, high security access control preventing easy access through the building, Waste located in a field or some way away from the road.
Removing your rubbish on the day
We can usually clear as much rubbish as you like, so as long as you are satisfied with the cost this won’t be a hindrance. We’re happy to clear as much waste as you like or if you need time to think about the extra that’s fine too.
Waste documentation & duty of care
We supply all customers with an electronic Waste Transfer Note or a payment invoice which forms a key part of your Duty of Care. This is emailed to you once the job is completed along with your payment receipt.
Once we collect your waste we will transfer it to a local commercial Waste Transfer Station. All of these local Waste Transfer Stations are audited by compliance teams, ensuring they conform to the highest environmental and health and safety standards. From here the waste will be sorted and in most cases recycled. Across the country we
average a landfill diversion rate exceeding 95%. We’re able to provide this information to you once the vehicle tips.
Hassle-Free Rubbish Removal
Crucial Recycling offers a comprehensive Man & Van service, where their skilled team handles all aspects of rubbish removal. This service ensures a stress-free experience, as customers don’t have to lift a finger.
Eco-Friendly Disposal Solutions
Committed to environmental responsibility, the company ensures all waste is managed through upcycling, recycling, or eco-friendly disposal methods. This approach provides peace of mind for customers seeking sustainable waste solutions.
Swift and Dependable Service
Collection Like No Other!
Request Your Free Quote Today!
Fill out the form to receive a no-obligation quote for your rubbish removal needs. Please provide as much detail as possible to help us give you the most accurate estimate.
- Oberon Grove WS10 8DF
- 0800 246 5589
- admin@crucialrecycling.co.uk
